The data ingestion issue has been resolved and data has been completely processed. Systems are now stable and operating as normal.
Posted Oct 06, 2026 - 16:24 UTC
Monitoring
A fix has been implemented for the Logs data ingestion issue and the backlog is being processed. Customers using former Papertrail log ingestion endpoints may continue to experience delayed processing of new log data. Services not utilizing the affected ingestion path remain operational. Affected customers may see gaps in the telemetry data and experience missing alerts. We will provide an update within the hour.
Posted Oct 06, 2026 - 16:03 UTC
Update
We’ve identified the root cause of the degraded Logs data ingestion and are still working on a fix. Customers using former Papertrail log ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not utilizing the affected ingestion path remain operational. Affected customers may see gaps in the telemetry data and experience missing alerts. We will provide an update within the hour.
Posted Oct 06, 2026 - 15:38 UTC
Update
We’ve identified the root cause of the degraded Logs data ingestion and are still working on a fix. Customers using former Papertrail log ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not utilizing the affected ingestion path remain operational. Affected customers may see gaps in the telemetry data and experience missing alerts. We will provide an update within the hour.
Posted Oct 06, 2026 - 14:42 UTC
Identified
We’ve identified the root cause of the degraded Logs data ingestion and are working on a fix. Customers using former Papertrail log ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not utilizing the affected ingestion path remain operational. Affected customers may see gaps in the telemetry data and experience missing alerts. We will provide an update within the hour.
Posted Oct 06, 2026 - 13:43 UTC
Update
We continue to investigate an issue affecting log ingestion for a subset of customers. Customers using former Papertrail log-ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not using the affected ingestion path remain operational. We will provide an update within the hour.
Posted Oct 06, 2026 - 13:11 UTC
Investigating
We are currently investigating an issue affecting log ingestion for a subset of customers. Customers using former Papertrail log ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not utilizing the affected ingestion path remain operational. We will provide an update within the hour.