Resolved -
The data ingestion issue has been resolved and data has been completely processed. Systems are now stable and operating as normal.
Oct 6, 16:24 UTC
Monitoring -
A fix has been implemented for the Logs data ingestion issue and the backlog is being processed. Customers using former Papertrail log ingestion endpoints may continue to experience delayed processing of new log data. Services not utilizing the affected ingestion path remain operational. Affected customers may see gaps in the telemetry data and experience missing alerts. We will provide an update within the hour.
Oct 6, 16:03 UTC
Update -
We’ve identified the root cause of the degraded Logs data ingestion and are still working on a fix. Customers using former Papertrail log ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not utilizing the affected ingestion path remain operational. Affected customers may see gaps in the telemetry data and experience missing alerts. We will provide an update within the hour.
Oct 6, 15:38 UTC
Update -
We’ve identified the root cause of the degraded Logs data ingestion and are still working on a fix. Customers using former Papertrail log ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not utilizing the affected ingestion path remain operational. Affected customers may see gaps in the telemetry data and experience missing alerts. We will provide an update within the hour.
Oct 6, 14:42 UTC
Identified -
We’ve identified the root cause of the degraded Logs data ingestion and are working on a fix. Customers using former Papertrail log ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not utilizing the affected ingestion path remain operational. Affected customers may see gaps in the telemetry data and experience missing alerts. We will provide an update within the hour.
Oct 6, 13:43 UTC
Update -
We continue to investigate an issue affecting log ingestion for a subset of customers. Customers using former Papertrail log-ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not using the affected ingestion path remain operational. We will provide an update within the hour.
Oct 6, 13:11 UTC
Investigating -
We are currently investigating an issue affecting log ingestion for a subset of customers. Customers using former Papertrail log ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not utilizing the affected ingestion path remain operational. We will provide an update within the hour.
Oct 6, 12:06 UTC
