Degraded Performance [NA-01, NA-02, EU-01, AP-01]
Identified - Web Interface is accessible now. We’ve identified the cause of the delay in Logs data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.
Nov 18, 2025 - 14:52 UTC
Update - We are continuing to investigate this issue.
Nov 18, 2025 - 13:53 UTC
Investigating - We’re currently observing intermittent degradation in performance of the web interface and issue with delayed ingestion of logs. We’ll provide another update within the hour.
Nov 18, 2025 - 12:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 2025 - 12:24 UTC
Update - We are continuing to investigate this issue.
Nov 18, 2025 - 12:09 UTC
Investigating - We’re currently investigating degraded performance in the web interface. Some customers may experience intermittent failures accessing the web interface. We’ll provide another update within the hour.
Nov 18, 2025 - 11:50 UTC
Login Operational
Alerting Degraded Performance
APM Operational
DEM Operational
RUM Operational
Logs Degraded Performance
Database Observability Operational
Network Observability Operational
Kubernetes Observability Operational
Infrastructure Observability Operational
Agent Downloads and Updates Operational
AIOps Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Maintenance [ NA-01 ] Nov 22, 2025 06:00-07:00 UTC

We will be undergoing scheduled maintenance during this time. Customers may briefly experience timeouts when viewing data.
Posted on Nov 07, 2025 - 10:48 UTC
Nov 18, 2025

Unresolved incident: Degraded Performance [NA-01, NA-02, EU-01, AP-01].

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Degraded Data Ingestion [NA-01]
Resolved - Between 6:30 AM and 5:00 PM UTC on November 6, we experienced an intermittent data ingestion issue that primarily impacted Heroku add-on customers, who may have seen logplex errors and missing log data. The root cause was a database slowdown that caused timeouts in our authentication service. Our service incorrectly returned a 401 Unauthorized error instead of a 500 error, which likely prevented client systems like Heroku from retrying the request and resulted in data loss for approximately 1% of Heroku ingestion requests. We resolved the underlying database performance issue at 5:00 PM UTC, restoring normal data ingestion. We are also rolling out a preventative fix to ensure our service correctly returns a 500 error during any future server-side timeouts, signaling to clients that they should retry the data submission.
Nov 6, 15:00 UTC
Nov 5, 2025

No incidents reported.

Nov 4, 2025
Degraded Data Ingestion [NA-01, EU-01]
Postmortem - Read details
Nov 4, 20:20 UTC
Resolved - This incident has been resolved.
Nov 4, 19:10 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 4, 18:12 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 4, 17:14 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 4, 16:12 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 4, 15:09 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 4, 14:09 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 4, 13:11 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 4, 12:11 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 4, 11:04 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 4, 10:03 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 4, 09:05 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 4, 08:04 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 4, 07:01 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 4, 06:02 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 4, 05:02 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 4, 04:00 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 4, 02:59 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 4, 02:01 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 4, 01:06 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 3, 23:59 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 3, 22:59 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 3, 21:59 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 3, 21:00 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 3, 20:00 UTC
Update - We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Nov 3, 19:00 UTC
Update - We are continuing to investigate this issue.
Nov 3, 17:59 UTC
Update - We are continuing to investigate this issue.
Nov 3, 16:58 UTC
Update - We are continuing to investigate this issue.
Nov 3, 16:02 UTC
Update - We are continuing to investigate this issue.
Nov 3, 15:04 UTC
Investigating - We are currently investigating an issue with Logs data ingestion. As a result of this issue, submitting new data through the API might be delayed. We’ll provide an update within the hour.
Nov 3, 14:04 UTC
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