Delayed Data Ingestion [NA-01]

Incident Report for SolarWinds Observability

Resolved

The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.
Posted Oct 01, 2025 - 20:51 UTC

Monitoring

A fix for the AWS Metrics data ingestion delay has been deployed, and we’re actively monitoring to ensure full recovery. Some new data may still be missing from the UI, alerts may be delayed, and dashboards could reflect outdated information. We’ll share another update within the hour.
Posted Oct 01, 2025 - 20:16 UTC

Update

We’ve identified the root cause of the degraded AWS Metrics data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.
Posted Oct 01, 2025 - 19:15 UTC

Identified

We’ve identified the root cause of the degraded AWS Metrics data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.
Posted Oct 01, 2025 - 18:20 UTC

Investigating

We are currently investigating an issue with AWS Metrics data ingestion. As a result of this issue, submitting new data through the API might fail temporarily. We’ll provide an update within the hour.
Posted Oct 01, 2025 - 18:19 UTC
This incident affected: Infrastructure Observability.