Delayed Data Ingestion [NA-01]

Incident Report for SolarWinds Observability

Resolved

This incident has been resolved.
Posted Aug 13, 2025 - 02:21 UTC

Identified

We have identified the root cause and are working on a fix. All services, except for APM, have returned to normal. Next update in 1 hour.
Posted Aug 13, 2025 - 01:47 UTC

Update

We are continuing to investigate this issue.
Posted Aug 13, 2025 - 00:42 UTC

Update

We are continuing to investigate this issue.
Posted Aug 12, 2025 - 23:42 UTC

Update

We are continuing to investigate this issue.
Posted Aug 12, 2025 - 22:45 UTC

Investigating

We’re currently investigating delay in Logs / Metrics / Traces data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
Posted Aug 12, 2025 - 21:42 UTC
This incident affected: Alerting, APM, DEM, RUM, Logs, Database Observability, Network Observability, Kubernetes Observability, and Infrastructure Observability.